This section includes the following topics:

• View token information

• View SafeNet MobilePASS+ app information

• View push authentication history

• Share or downloading the enrollment log

• Reset the app contents

• Set the view appearance

View token information

You may need to provide token information when dealing with a support request.

1. Open the SafeNet MobilePASS+ app.

2. Select the settings icon on the token.

   The following token information displays:

   • Provider Name - Token provider name

   • Account Name - Token name

   • Serial Number - Unique identifier for the token

   • OTP Mode - Method used to generate passcodes: time-based or event-based

   • Policy String - SafeNet MobilePASS+ policy

   • Policy Level - Token structure and characteristics

   • PIN Type - None/Token/Server

   

   From this window, you can also rename or delete the token.

View SafeNet MobilePASS+ app information

1. Open the SafeNet MobilePASS+ app and select MobilePASS+ from the menu bar.

2. Select About MobilePASS+.

   

   The app version displays.

   

View push authentication history

To view the token push authentication history:

1. Open the SafeNet MobilePASS+ app.

2. Select the settings icon on the token.

3. Select Push Authentication History.

   The most recent authentications, up to a maximum of 20, display.

   

Share or download the enrollment log

You can share a log of SafeNet MobilePASS+ events or download it. The log may be requested by your Help Desk to assist in resolving an issue.

1. Open the SafeNet MobilePASS+ app and select .

2. To share the logs, select Share Enrollment Logs.

   

3. A list of sharing applications is displayed. Select the application you prefer to share the logs. A zip file of the log will be shared.

   

4. To download the log, select Download Enrollment Logs and follow the prompts.

5. You can also share or download the enrollment logs by selecting the settings icon on the token and then selecting either Share Enrollment Logs or Download Enrollment Logs and following the prompts.

   

Reset the app contents

To completely remove the SafeNet MobilePASS+ app data:

1. Open the MobilePASS+ app and select .

2. Select Reset app contents Enrollment Logs.

   

Set the view appearance

The SafeNet MobilePASS+ app appearance is based on device system settings.

To change the appearance of the SafeNet MobilePASS+ app:

1. Open the SafeNet MobilePASS+ app.

2. Select System Preferences > General.

3. Select one of the appearances:

   • Light

   • Dark

   • Auto